A Second Chance for Healthcare Reform

On Monday, the New York Times reported that the Obama administration is overhauling HealthCare.gov with streamlined forms and tools. According to the article, the site will offer a shorter application with fewer pages and questions to about 70% of customers. In short, the new application is designed for speed and usability. Most importantly, customers will now be able to change information entered on previous screens. That means that if you make a mistake, you don’t have to restart the entire process.

The article says that the streamlined application process is designed for first-time users with relatively simple, straightforward needs. As a healthcare professional, I’m thrilled that adequate attention and resources are going into this second attempt to make the exchanges work. It’s both a symbolic and practical gesture that could be the first step toward restoring confidence in our healthcare system.

Let’s just hope, come February, no one is saying, “third time’s a charm” about healthcare reform.

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