On Monday, the New York Times reported that the Obama administration is overhauling HealthCare.gov with streamlined forms and tools. According to the article, the site will offer a shorter application with fewer pages and questions to about 70% of customers. In short, the new application is designed for speed and usability. Most importantly, customers will now be able to change information entered on previous screens. That means that if you make a mistake, you don’t have to restart the entire process.
The article says that the streamlined application process is designed for first-time users with relatively simple, straightforward needs. As a healthcare professional, I’m thrilled that adequate attention and resources are going into this second attempt to make the exchanges work. It’s both a symbolic and practical gesture that could be the first step toward restoring confidence in our healthcare system.
Let’s just hope, come February, no one is saying, “third time’s a charm” about healthcare reform.
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