If you’re like me, there is never a dull moment in your work email inbox. From notifying your colleague who sits just down the hall about lunch plans or connecting with other professionals across the globe, email seems to be the main source of communication in the workplace – and one of the main time sucks.
With the loss of the spoken word and the increase in technology, it has come to my attention that we may need a quick refresher on email etiquette. Below are some helpful tips to increase your email’s readability and overall communication professionalism:
- Put yourself in the mindset of the recipient. Before you press the send button, be sure to re-read the email for relevant context and any errors. If you are ever uncertain about your message, ask for another set of eyes for review before pressing send.
- Take caution of the reply-all. We’ve all been in an email chain that is not relevant to us. Take note of who is receiving the email and also be aware of who is “CC’ed” on the email as well.
- Summarize forwarded messages. Reading a forwarded message can often feel like you are in unknown territory and can be difficult to put the pieces together. By summarizing the forwarded email, your recipient will be able to gather more information and better understand the matter at hand.
- Be courteous.The content in emails can sometimes get lost in translation and the tone of a message can sound different when reading it. Manners still go a long way.
Still want more steps to freshen up your email etiquette? Read here on how to “wow” your colleagues and get the attention of your peers.
- Penny Kokkinides